Contact Center

OS Group Concierge

We will promptly respond to all inquiries and consultations from our customers.

Four core support

One-stop solutions
from our Contact Center

Delivery lead time

We quickly respond to inquiries nationwide about stock availability and lead times.

Quotation

We provide quick quotes for standard and semi-custom products tailored to your needs.

Information & Solutions

We recommend the right products for your needs, with detailed specification information.

Product Support

We provide repair and technical support for OS and AV products.

Please feel free to contact us.

Ask about products

We act as your "instant customer service line," responding to urgent inquiries on behalf of your sales representative. We are happy to answer any questions you may have regarding OS brand products and AV products.

Quote request

We can instantly provide you with prices for both standard products and "semi-custom" items made to your specifications.

Issue certificates

We promptly issue various certificates required on-site, such as "shipping certificates," "inspection reports," "product supply certificates," and "warranty certificates."

Ordering and Delivery

We accept order forms and issue delivery slip and invoices. We also handle detailed confirmations regarding your order, including stock availability, delivery dates, shipping costs, and packaging size.

Product proposals

We will propose the optimal products for your specific needs and situations.

Repair and return

If you encounter any problems with the product, please contact us.

Maintenance and Inspection

For questions or quotes regarding maintenance and inspections, please contact us.

Technical advice

For technical inquiries regarding installation methods, malfunctions, etc., please contact a separate service center where a specialist technician will assist you.

Contact us through inquiry form

For product and business inquiries, including purchasing our products, please contact us using the button below.

DOWNLOAD

Downloads

Catalogs
SUPPORT

Support & Inquiries

From product and solution inquiries to quotations and installation consultations,
our dedicated staff is here to assist you thoroughly.
We also issue various certificates.
Please feel free to contact us first.
Support